ShopVelina is committed to providing our customers with high-quality women’s dresses and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the refund and return policy outlined below.
I. Eligibility for Returns and Exchanges
To ensure product quality and fairness, returns and exchanges may be requested under the following conditions:
The product exhibits obvious quality defects or damage.
An incorrect item was received (mismatch in style, size, or color).
The product remains unused, unwashed, and in its original, intact packaging.
Return or exchange requests must be submitted within 30 days from the date of delivery.
Returns and exchanges are not supported under the following conditions:
Items that have been worn, used, or washed.
Returns requested due to personal preference (e.g., disliking the style or the item not meeting expectations).
Orders for which the return request window has expired.
II. Return and Exchange Process
To request a return or exchange, please follow these steps:
Contact our customer service email to submit your request, providing your order number and a description of the issue.
Once your request has been reviewed and approved by customer service, we will provide you with a Return Authorization and detailed return instructions.
Ship the item back to the designated return address as instructed.
Upon receiving and inspecting the returned item, we will proceed with the appropriate follow-up action (either a refund or an exchange).
III. Refund Processing Time
Once the returned item has been reviewed and approved, refunds will be processed within 5–7 business days.
Refunds will be issued back to your original payment method.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
IV. Exchange Policy
Exchanges are applicable only for the same product (e.g., to change the size or color).
If the requested item is out of stock, we may offer a refund as an alternative solution.
Replacement items will be shipped out only after the original returned item has been confirmed as received.
V. Return Address
Please ship eligible return items to the following address:
2514 Bartlett Ave, Rosemead, CA 91770
VI. Shipping Costs
Return shipping costs incurred due to product quality issues or shipping errors will be covered by ShopVelina.
Return shipping costs incurred due to personal reasons (e.g., personal preference) must be covered by the customer.
VII. Important Notes
Please do not ship items back directly without first obtaining a Return Authorization.
All returned items must remain in their original condition; failure to do so may affect your eligibility for a refund or exchange.
Once a refund has been processed, the associated order can no longer be modified or cancelled.
ShopVelina always prioritizes your shopping experience. Thank you for your understanding and support.